Customer Connect
Keep the customer conversation connected to the work.
From the first conversation to the completed service, Customer Connect keeps your team, the customer, the vehicle and the work connected in one place.
Know what was said. Know what was promised. Know what was approved. Know what happens next.
30-day free trial. No payment at registration.
Customers shouldn't have to chase the shop for answers.
When customer conversations, appointments and service information live in different places, details get lost. Advisors have to reconstruct what happened, technicians may miss important context, and customers are left wondering what comes next.
Customer Connect keeps the relationship beside the work, so the right context is available when your team needs it.
One connected service relationship
Customer Connect follows the relationship as the service visit moves forward.
Stage 1
Start with why the customer came in
Capture the customer's concern and what they're asking the shop to do while the conversation is happening.
Stage 2
Turn the conversation into a commitment
Schedule the visit while keeping the customer, vehicle and reason for service connected.
Stage 3
Know when the vehicle arrives
Accept the vehicle into service without losing the context that brought it there.
Stage 4
Stay connected to the work
Give advisors service context, progress and technician findings without making them reconstruct the story.
Stage 5
Communicate when things change
Keep customer communication connected to the service so important updates don't disappear into memory or disconnected notes.
Stage 6
Ask for a decision clearly
Send professional estimates for secure customer review and approval when work needs authorization.
Stage 7
Preserve the relationship
Keep the conversation, commitments and service history available for the next time that customer needs your shop.
See the whole service relationship.
Customer Connect keeps the customer, vehicle, reason for service, current work and advisor context together.
Know what happens next.
Customer Connect doesn't just preserve information. It helps the advisor understand the next act in the service relationship.
Depending on where the visit stands, that might mean scheduling the appointment, accepting the vehicle, following service progress, reviewing stopped service, communicating with the customer or continuing the job.
Less guessing. More clarity about what needs attention next.
Clarity is part of the service.
Good service isn't only what happens to the vehicle. Customers also need to understand what is happening, what has changed and when they need to make a decision.
Customer Connect helps your team keep those communications tied to the customer and the service visit, creating useful history instead of another disconnected conversation.
Customer Connect is part of Shop Service Manager.
It works alongside the tools your shop already needs—customer and vehicle records, appointments, work orders, technician workflow, estimates, secure approvals, scheduling and invoicing.
The relationship and the repair don't have to live in separate systems.
See Customer Connect in your own shop.
Start your 30-day free trial, bring your team in, and experience how SSM keeps the customer relationship connected to the work.
No payment at registration.